Account Deletion

Delete your account from the app

Open the Societly mobile app, go to Profile, and choose "Delete account". You will be asked to confirm before anything is removed. This is the fastest way to delete your account.

The same option is available in the web application at app.societly.co under Settings → Account.

Request deletion without the app

If you no longer have the app installed or cannot sign in, email privacy@societly.co from the email address linked to your account with the subject "Account deletion request". Include your name and, if you know it, your society name and unit number so we can locate the account.

We will verify the request and complete the deletion. We respond to verified requests within 30 days.

What is deleted and what is retained

When your account is deleted, we delete or anonymise your personal data — your profile, contact details, and login credentials — within 30 days.

Some records are retained where the law or your society's legitimate records require it: financial and billing records are kept for a minimum of 8 years under Indian tax and accounting regulations, and operational records that belong to your society (such as visitor logs, complaints, or meeting minutes that reference you) may be retained by the society as part of its own records. Server logs are retained for up to 12 months.

Content processed by the app's on-device AI features (such as meeting recordings and transcripts) lives only on your phone and is removed when you delete the app or the model from your device — we never had a copy.

Full details are in our Privacy Policy.