Refund & Cancellation Policy

1. Scope of this policy

This Refund & Cancellation Policy explains how refunds and cancellations are handled across the Societly platform, operated by Societly Technologies LLP ("Societly", "we", "us"). It forms part of, and should be read together with, our Terms of Service.

There are two distinct kinds of payments on the platform, and each is governed by different rules below:

• Platform subscription fees — the amount a Society pays Societly for its Growth or Pro subscription.

• Society collections — maintenance charges, levies, special levies, amenity booking amounts, deposits, and other dues that residents pay to their own Society through the platform.

2. How online payments are processed and settled

When a resident makes an online payment towards their Society's dues, the transaction is processed through our RBI-regulated banking and payment partner and settled to the designated bank account of the respective Society. The collected dues belong to the Society.

Societly does not charge any processing fee, commission, or cut on resident payments — any payment-processing charge, where applicable, is levied by the banking or payment partner and is not retained by Societly. The maintenance and other dues collected belong to the Society, not to Societly — our only revenue is the plan subscription fee, never a share of your collections.

Settlement to the Society's bank account typically completes within 1–3 business days of a successful transaction, subject to the payment gateway's settlement cycle and any statutory hold periods.

3. Platform subscription refunds

Annual subscriptions are eligible for a full refund if requested within 7 days of the initial purchase, provided that the Society has not substantially used the paid features during that period.

Monthly subscriptions are non-refundable. If you cancel a monthly subscription, you will retain access to paid features until the end of the current billing period, after which the plan is not renewed.

Refunds for subscriptions purchased through the Apple App Store or Google Play Store are governed by the respective store's refund policy and must be requested through that store.

To request a subscription refund, email hello@societly.co from your registered address with your Society name and payment reference.

4. Refunds on Society collections (maintenance, levies, dues)

Because maintenance charges, levies, and other dues belong to the Society, any refund of such a payment is decided and authorised by the Society's managing committee, in line with the Society's bye-laws.

Refunds are always initiated by the Society. When the Society's committee approves and initiates a refund in Societly (for example, a duplicate payment, an over-payment, or a charge later waived), the platform triggers the reversal through the payment gateway to the resident's original payment method. The refund is made from the Society's own funds and reflects on the resident's side as a refund from their Society — Societly only processes it on the Society's behalf and neither funds nor holds the amount. Approved refunds are typically credited within 5–7 business days, depending on the resident's bank and card network.

Residents seeking a refund of a maintenance or dues payment should first raise the request with their Society's committee through the app; Societly can assist the committee in processing an approved reversal.

5. Amenity bookings and cancellations

Each amenity (clubhouse, sports court, party hall, etc.) can carry its own cancellation and refund rules set by the Society — for example, free cancellation before a cutoff time, a partial refund, or no refund after confirmation. The applicable rule is shown to the resident before the booking is confirmed.

Where a cancellation is eligible under the Society's configured rule, any refundable booking amount or refundable deposit is released automatically to the resident's original payment method, without requiring manual admin intervention.

Amounts explicitly marked as non-refundable at the time of booking will not be returned on cancellation.

6. Failed, duplicate, and disputed transactions

If a payment fails or is interrupted but an amount is debited, the amount is auto-reversed by the payment gateway to the original payment method, usually within 5–7 business days. No action is generally required.

If you are debited more than once for the same due (a duplicate charge), or believe you were charged in error, contact us at hello@societly.co with the transaction reference and we will investigate and, where confirmed, facilitate a reversal.

7. Refund method and timelines

All refunds are made to the original payment method used for the transaction — we do not issue refunds in cash or to a different account.

Approved refunds are initiated by Societly / the Society within 3 business days of approval. The time for the amount to reflect in your account thereafter depends on your bank, card network, or UPI provider, and is typically 5–7 business days.

8. How to reach us

For any refund or cancellation query, contact us at hello@societly.co, or via the Contact page at societly.co/contact. Please include your Society name and the relevant transaction reference so we can help faster.